At Disney Sales, we’re dedicated to making your Halloween experience truly magical from the moment you browse our costumes to the day they arrive at your door. We understand that part of that magic is knowing your order will arrive on time and that we stand behind our products. Please review our policies below to ensure a spellbinding shopping experience.

Shipping Policy

We work hard to get your costumes to you as quickly as possible so you can focus on creating unforgettable memories.

  • Order Processing: All orders are processed within 1-2 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
  • Shipping Methods & Times:
    • Standard Shipping: Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment. A flat fee of $12.95 applies.
    • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.
  • Shipping Regions: We are proud to ship globally! However, please note that delivery to some parts of Asia and certain remote areas may not be available at this time.

Returns & Exchanges Policy

We want you to be completely delighted with your purchase. If something isn’t perfect, our friendly and straightforward return policy is here to help.

Eligibility

  • Returns and exchanges are accepted within 15 days of the date you receive your order.
  • To be eligible, items must be unused, in the same condition as received, and in their original packaging with all tags attached.
Please Note: To ensure the health and safety of all our customers, we cannot accept returns or exchanges on the following items due to their personal nature and hygiene considerations:
  • Costume Wigs (Halloween Wigs Canada)
  • Halloween Hosiery & Tights
  • Costume Gloves
  • Opened Costume Kits

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Please include your order number and details about the product.
  2. Get Authorization: Our team will email you a return authorization form and specific instructions.
  3. Pack and Ship: Securely pack the item in its original packaging, include the completed form, and ship it to our return address:

    Disney Sales Returns
    842 Sheppard Ave
    Toronto, CA M1S 1T4

Return Shipping

The customer is responsible for return shipping costs unless the return is a result of our error (e.g., you received the wrong or a defective item). We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

Refund Processing

  • Once we receive and inspect your return, we will send you an email notification.
  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment (Visa, MasterCard, JCB, or PayPal) within 7-10 business days.
  • Please note that your bank or credit card company may take additional time to process and post the refund to your account.

Exchanges

For exchanges of the same item in a different size or color, we will ship the replacement item as soon as we receive your return. For exchanges to a different product, you may need to place a new order and return the original item separately.

Thank you for trusting Disney Sales with your Halloween celebrations! We’re here to make your experience magical.

Questions? Reach out to us at [email protected]